Locked
Discussions in this board are limited to the original poster and Community Mentors
Any way to escape the endless loop?
I've been going around in circles with eBay, trying to return a half order (the seller sent one tire instead of two). Seller refunded my half the order, but I don't want just one tire and have gone elsewhere to purchase the set I needed. Don't want the single tire and want to return it, but eBay say a case is open and directed me to close it then request a return, but am unable to close the case. I don't know, it's an absolute circus.
Anyone know how to elevate this before the 30 days runs out? (The loops have gone on now for two weeks, always with a message from eBay saying "I'm the right person to assist you" and then directing me to do something that ends up a dead end.
comics-scifi-collectibles
Mentor3 years ago@pmbooks Did you file a not received refund request? If so then that is why eBay is saying to close the case and open a return request for item not as described. Then the seller has to pay return shipping and refund you 100%.
Don't close a RETURN request though until you receiving the refund. The case will time out after 21 days if you don't ask eBay to step in on the return request.
pmbooks
OP3 years agoI did, and the seller then refunded for the one missing tire. Since the order is two tires, the seller is wanting to get away with providing a partial refund. I sent a message to the seller (and to eBay) that nobody replaces a set of [back] tires with different brands. eBay wrote "Here is how to close the case from your end:
1. Go to your Purchase history: https://www.ebay.com/mye/myebay/purchase 2. Go to “Returns and canceled ordersâ€. 3. Go to the case details by clicking the “See case details†link. 4. Click the "close this case" link."
But when I attempt this I get "You can't start a return for this item. You've already opened an eBay Money Back Guarantee case for this item." So then I select "View Case Details" and it says "Thank you for giving us more details." It's en endless loop. Yesterday I called and spoke with some abut the conflicting messages I've received from eBay, including that they've requested a manual refund, and a day later something about responding within 48 hours. The nice person said I should wait a week or two for eBay to decide on the request (for a manual refund...not sure what that means), but then I reminded her that this will extend my ability to be made whole very close to the 30 days they allow. Ugh!