Any tips on contacting a person?

Question

I purchased an item per listing and paid -- the seller is sending communication refusing to ship without more money. I'd like e-bay to review the communication but can't reach a person and the computer doesn't have this in it's guidelines. Any suggestions?

lady_madonna · Answer

@bria_lane

No reason to contact Ebay.

Sellers are not allowed to charge more for shipping than what the buyer has already paid.

Respond to the seller "I already paid for my purchase & shipping through Ebay. Looking forward to receiving my item."

If the seller cancels the transaction, you can report them:

https://www.ebay.com/help/action?topicid=4022

Select "The seller has violated one of eBayâ€™s policies"

Then "Seller doesnâ€™t want to complete the sale"

And/or you can report the message they sent.

report msg.png

Otherwise, you wait for the item to arrive. If it does not arrive by/on the estimated date of delivery, you can use Ebay's Money Back Guarantee to file a Refund Request.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#section2

eastlaneave · Answer

@bria_lane

I'm sorry that happened. That is against eBay policy

You are not required to pay more shipping not disclosed in the original listing.

First:
You can report that seller here: https://www.ebay.com/help/buying/working-sellers/report-seller-listing?id=4022

Click "Report a seller"
Choose " The seller has violated one of eBay's policies"
Choose "Seller doesnâ€™t want to complete the sale"

Explain that you won the item and paid, and then, the seller asked for more money

The seller won't be forced to complete the sale, but he will get a mark on his account for a policy violation.

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Then, if the seller hasn't refunded you, here is how to get your money back

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.