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Any protections in place AT ALL for sellers?
I've been a member for over 20 years, and I'm getting just a bit disgusted with Ebay's current business model, which is to bend over for buyers regardless of circumstance. Not long ago I sold a power supply to a member that was 1000% as advertised. I verified three times all necessary accessories were included with it prior to shipping, and I always WAY over package the items I sell. So I get a message from the buyer, "it's missing a cable, and I want a refund". I knew the buyer was full of **bleep**, and just wanted it for free, but as the seller, thanks to Ebay's buyer-first policy, you're put in the position where you pretty much have to cave and refund their money, or risk negative feedback or a strike on your account. No weight was given to my feedback score versus the buyers (which was terrible) from Ebay staff. I was advised to just refund the money. Now just recently I sold a graphics card for $2000. The buyer is a six year member with good feedback, but lets say things do go south, and I get another message from this buyer, saying such and such is missing, or "it arrived damaged, and I want my money back". Even though I make it a practice now to not only furnish the tracking information, but I take pictures and provide them to the buyer of exactly how the item was packaged, which is almost always way overkill, often double boxing items with surplus padding. Now from what I've read, even though I have marked the transaction "no refunds" Ebay can essentially override that, and say "tough **bleep** seller, pay up anyway". Based on just the buyers word essentially. Anybody can claim something is missing, or damage a package after they received it, and submit photos. Why not, with Ebay's uber liberal return policy, you can essentially get whatever you purchased for free. So lets say I refuse this hypothetical return. What happens? Well Ebay refunds the buyer anyway, then comes after me for the money, and if I remove my attached bank account so that they cannot charge me, they then they'll take it to collections. I'm so close to permanently closing my account, and just selling on FB Marketplace, which I imagine is a big part of the reason Ebay is so buyer-first now, competition.
inceptions
Mentor10 months agoHi @a350cid
eBay's return policy has been the same for years and years. A "no refunds" policy means that the buyer cannot return the item due to buyer's remorse. However the buyer has always been protected for items received that are not as described (different from description, damaged, broken, missing a part, etc.).
You don't have to "just refund." What to do is to accept the return and when the item comes back to you, THEN refund.
By virtue of using eBay, you agree to all of their policies and this one isn't new.
Anybody can claim something is missing, or damage a package after they received it, and submit photos.
Almost ALL buyers buy things because they want them - not because they want to return them. Every seller takes occasional returns - that's just part of doing business.
Having a no returns policy actually drives good buyers away, so if you continue selling on eBay, you might rethink that.