Any idea how to contact a seller who sent the wrong item?

Question

The link just sends me back in a repeat loop to a picture of the item stating it was delivered. I received a tiny sample size face cream whereas I had ordered full size eyeshadow palette.

eastlaneave · Answer

@ramlalan I am sorry that happened! You should open a Return Request. The reason could be " Different from what I ordered > Didn't Match Description " if the item you got was not what was shown and described. You can open your return request here. Just click the photo and follow the instructions. https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066 -- You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 -- Here is a help page where you can learn more: https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.