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any humans work at ebay???
I am having a problem with a international buyer being able to big on my items and ebay will not answer questions or get me in touch with a actual human. what a mess. Does ebay still have people that can answer questions for real problems that are not in some FAQ????
3 comments
gator08041971
Mentor11 months ago@gatekeeper_archives
Review these pages for settings governing your buyer preferences:
https://www.ebay.com/bmgt/buyerrequirements
This one has a lot of settings, but the one you want here is called - Block buyers whose primary shipping address is in a location to which I don’t ship
Then there are shipping preferences:
https://www.ebay.com/ship/prf
First off, the option to enroll with eBay international shipping.
Then, you have an option under Rates and Exclusions:
Click Edit on the Exclude shipping locations.
If you are using Shipping Policies, you will have to edit each policy you have for exclusions one by one:
View the shipping policy you want to fix and look for this section:
The you can change the excluded to include those countries or states you don't want to ship to.
disneyshopper
Mentor11 months agoWhat is the item number? I looked at 2 of your listings, and each one only ships to the USA. In order for your international buyer to be able to place a bid, the listing has to be able to ship to his country.
eburtonlab
Mentor11 months ago@gatekeeper_archives
Where is your buyer located? Do you have a shipping method specified for that location?
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/