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Annoying buyer!!!
Summary: jellycatjoe complained about a return request on eBay due to a 'weird smell' and lack of fluffiness in the product, with no evidence provided by the buyer, leading to negative feedback which they believe violates eBay's policies. simply-the-best-for-you pointed out that buyers aren't required to provide photos and mentioned jellycatjoe's existing negative feedback issues. They advised focusing on account health and suggested accepting returns to avoid further account defects, providing a link for feedback removal attempts.
Annoying buyer
I got a return request baised on a “weird smell” and “not as fluffy” as a real one. I asked 12 times for photos or other evidence supporting this claim. I never got any but did get additional vague allegations of my being rude and abusive. Again, no evidence to support this claim. I sent a label just to get rid of the annoying messages and now got false negative feedback which is personal and a violation of eBay’s policies. Since eBay always sides with the buyer, she knows this and just wants free stuff. How do I remove the negative feedback? Deal with this?
simply-the-best-for-you
Mentor2 weeks ago · EditedBuyers are not required to send photos. Additionally, you have 10 NEGS just this year, many of which are accusing you of selling fakes or not shipping the item, plus 5 neutrals with more of the same. I think you have much bigger concerns than this unhappy customer. Also, your response to FB responses do not show a considerate & concerned seller.
It is in YOUR best interest to accept these returns. If you do not choose to do so, you will likely wind up with Defects on your account & with a 97.4% Rating, your account health should be your number 1 priority. The FB does not meet any of the criteria to be removed, but here's the link if you want to try:
https://www.ebay.com/sellerhelp/feedback