Locked
Discussions in this board are limited to the original poster and Community Mentors
And this is my story.
Summary: ottomanrock shared an issue regarding a purchase of supposedly authentic replacement lenses for Oakley Holbrook Metal glasses, which deteriorated within a year. The seller responded, asserting the lenses are genuine and that such wear is common after time. They suggested contacting Oakley directly for more information. Oakley's customer service advised following up with the place of purchase for potential warranty support or other resolutions.
The seller claims to be selling me an authentic product. Below is the seller's reply to me. What should I do?
Dear Sir
I purchased a pair of replacement lenses from you for the Oakley Holbrook Metal model glasses, which you stated were genuine. However, the lenses became unusable within a year. The coating on the inner side bubbled up completely, rendering my vision impossible, while the outer surface began to peel. These replacement lenses—which you claimed were genuine—have become totally unusable. I am awaiting an explanation from you regarding this matter.
Hi
Oakley lens unfortunately, sometimes peel just like all other brands after time. I am sorry that you received a pair that bubbled or peeled after time, but I can not do anything after a year of use? The lens are Authentic Oakely, you can call Oakley directly and ask about bubbling or peeling after use and they will verify that it sometimes happens. I am sorry that it happened to you.
Hello OSMAN,
Thank you for contacting Oakley. We’re sorry to hear your glasses aren’t working out as expected—but we’re happy to help get things back on track.
Here’s the best next step based on your purchase:
• If your purchase was made recently:
Please contact the retailer where you purchased your glasses to review return or exchange options.
• If your purchase was not made recently:
o Frames with non prescription lenses (U.S. & Canada):
Submit a warranty request here: https://customersupport.luxottica.com/wcsstore/oakley.html
You’ll receive a separate email with the offer within 5 business days.
o Frames with prescription lenses:
Purchased in a physical store: Please contact the store for the best support.
Purchased online brand official website or Sunglass Hut.com, Lenscrafters.com, Target Optical.com, Meta.com (U.S. & Canada): Submit your request at https://customersupport.luxottica.com/wcsstore/oakley.html
You’ll receive a separate email with the offer within 5 business days.
Purchased from another website: Please reach out to the original retailer.
• If you live outside the U.S. or Canada:
