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An item that says "Delivered", but the truth is that it has not arrived.
I recently ordered a food item, and the status shows that the item has been delivered, but frankly it's not here. They have specified the estimated delivery dates, and I have waited, but I don't know if the item was missent or it takes a little more time for the item to be delivered. Has anyone else experienced this outcome? If so, any experiences shared are greatly appreciated.
1 comment
rfmtm
Mentor5 months agoIf tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.