Locked
Discussions in this board are limited to the original poster and Community Mentors
An item "marked delivered" is now trying to be returned for missing parts.
Summary: outtheboxtcg is dealing with a situation where an item they sold was marked as delivered while the buyer was on vacation. Upon returning, the buyer claimed the package was missing several parts and not in the original box, and they have opened a return. outtheboxtcg feels uncertain about the situation and seeks advice on whether to offer a refund or have the buyer file a USPS claim. evry1nositswindy advises that under eBay's 30-day money-back guarantee policy, the seller must accept the return, respond within three days, and either issue a refund or pay for return postage.
Hey,
Recently I had an item I sold ship out and be delivered or "marked delivered". However the buyer was on vacation. A week after ot was marked delivered the buyer returned home and said the item was missing multiple parts of the order (almost everything) and it wasn't even in the same box I shipped it.
Now they are opening a return! I feel bad and would like to help but something feels fishy about this. Any suggestions? Should I offer a refund and have them keep the 1 item (not worth the return) or should I have him file a claim with USPS? THANK YOU!
krazzykats
Mentor2 months agoThe buyer needs to open a return claim for an item not as described, and they’ll receive a return label to send it back.
It’s basically a he said/she said situation, and eBay tends to side with the buyer.
Don’t argue—it’s just how it works.
Now you can make an offer to the buyer for what they received, and if they accept close the return. :)
Good Luck!
🐈⬛
evry1nositswindy
Mentor2 months agoIf the buyer opened a case of item not described, you must handle it. This is the eBay 30 day money back guarantee that all sellers must honor. You have 3 days to respond. You must accept the return and either refund outright or pay for return postage.