Locked
Discussions in this board are limited to the original poster and Community Mentors
An incorrect delivery occurred What should I do?
Summary: sadkiss123_5 reported an issue with a $2,500 clothing purchase on eBay that was misdelivered by USPS to someone named "JJ." Despite opening a case on eBay and providing USPS confirmation of the misdelivery, eBay ruled in the seller's favor after the seller submitted the delivery signature as proof. The participant is seeking advice as eBay has stopped responding to their attempts to resolve the situation.
I bought an expensive piece of clothing (around $2,500) on eBay, but USPS misdelivered it. They delivered it to someone named "JJ" who signed for it—and I'm definitely not JJ.
I opened a case on eBay requesting a refund, but the seller uploaded that delivery signature as proof, and eBay went ahead and closed the case in their favor.
So I contacted USPS directly and got an email response from them confirming the issue. I shared that email with eBay, but now they’re just ignoring me and not responding at all. What should I do?
<USPS e-mail>
This is in response to your recent inquiry regarding the delivery of a package with tracking number 00000000000.
According to our tracking records, your package was scanned delivered on 8/20/26; however, after further investigation, it was determined that your package was misdelivered and recovery efforts were unsuccessful.
If the package was not insured, a claim for reimbursement cannot be filed. Please contact the merchant for reimbursement or reshipment and provide this email as proof of non-receipt..
If your package was insured, you may file a claim for loss on our website. Proof of value is required and should be submitted online as an uploaded file (.pdf or .jpeg). You may also file your claim by mail by completing a Form 1000 and mailing the original copy to the address indicated on the form, accompanied by proof of value. You may obtain Form 1000 by calling 1-800-332-0317.
For additional information on filing domestic claims, visit our FAQ, Domestic Claims – The Basics.
Please accept our sincere apology for any inconvenience this matter may have caused you.
Sincerely,
James
jacbarcollectibles
Mentor1 month agoSorry this happened to you. Ask the USPS if the name and address on the shipping label was your name and address. If it was then eBay will not help you as this was a USPS delivery problem and not a problem caused by eBay or the seller. Keep in mind that a signature requirement only means that a signature is obtained from somebody and it is not necessarily your signature that is required.
eBay would only help you if the seller placed a different name and address on the package.
You can try going to your payment source for help but there is a good chance they will not help you given the USPS admitted this was there problem.