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An abusive feedback
A customer just left me a negative feedback due on high shipping fee. But this international shipping fee is calculated by eBay shipping system, we do not offer international shipping service, we only ship it to eBay HUB.
Here is what he left: "Fiz a compra ao valor de 364 e está aparecendo duas cobranças de valor diferente do que foi pago"
We use google to translate it: "I made a purchase for 364 and two charges are appearing for amounts different from what I paid."
I don't understand what he means, but the item is a $17.96 Jada Toys Die-Cast Metal War Machine Figure, we only take $12.96 for shipping fee.
I don't know how much eBay charge him for international shipping fee, and don't know about the double charging error. He purchased it on May 03rd, and left the feedback at once, before we ship his order out.
So, my question:
1. Where & how can I report this abuse?
2. Do you think still need to fulfill this order or just cancel it?
P/S: I sent a feedback revision to eBay but it says waiting for Buyer's action. I don't think he will ever revive this feedback.
eastlaneave
Mentor5 months ago@evanshop_17
1) If you don't want to fulfill the order, contact the buyer to ask if they wish to cancel. If the buyer says yes I want to cancel, then cancel the sale. If the buyer still wants the item, you must ship it, and ship on time (read below)
2) Feedback Revision is only if the buyer agrees to revise the feedback. they have 10 days to do so.
3) Feedback Removal is what your want, if you are going to ship it
We remove neutral/negative feedback when:
https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208
Once it is shipped and scanned in, you can ask for the feedback to be removed using this form
https://www.ebay.com/sellerhelp/feedback