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Amazon label from seller
Seller has sent me a label to return item directly to Amazon and I can’t get through to a real eBay agent for help because return has been started and not won’t let me through. Calling isn’t working either as that’s a not too.
5 comments
csandbothe
OP5 months agoThey misrepresented the item. I thought I was ordering a discontinued item that matched a shepherd’s hook I had. That’s what was pictured. Seller didn’t bother to check that Amazon was now selling a new model which wasn’t what I wanted. Oh yea and that model is $20 less. I contacted customer service again and spoke to a different representative. I got a return shipping label QR code from eBay. If I don’t get full refund from seller, I am supposed to be covered by eBay buyer protection plan. So fingers crossed. Thanks again for your help.
comics-scifi-collectibles
Mentor5 months ago@csandbothe Glad you got a correct return shipping label. Sorry that was so hard!
csandbothe
OP5 months agoFinally talked to an eBay agent and they instructed me to send back item directly to seller. However, I have to pay for shipping. Probably about 15 dollars. Is that right? They say I’ll get shipping back when seller receives item. Still sounds a bit sketchy to me especially if seller address turns out to be bogus. Suggestions?
comics-scifi-collectibles
Mentor5 months ago@csandbothe. That's not correct.
The seller must pay return shipping if the item is not as described.
What's the reason for the return?
comics-scifi-collectibles
Mentor5 months ago@csandbothe Contact customer service on social media and let them know that the seller has not provided a VALID return shipping label. If you return the item to Amazon the seller gets a refund from Amazon, not you.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST M-F