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Am I Being Scammed?
Summary: m_lorl_isdpdxvci shared concerns about two recent online purchases. One seller requested a delay in payment for a puzzle to reweigh it, while another seller asked to cancel and reorder headphones due to a listing error. m_lorl_isdpdxvci is questioning whether these situations might be scams.
This week I have purchased 2 items at separate times, different sellers. The first I won a bid with shipping amount listed. Immediately I was sent a message asking me to wait paying because they wanted to package and weigh. It was new and unopened puzzle. I had paid immediately. Shows a label created, but the carrier is awaiting it to arrive for shipment.
Last night I ordered headphones. The seller messaged me that the wrong color was listed, and asked if I could cancel my order and reorder. What is going on?
eastlaneave
Mentor3 weeks ago@m_lorl_isdpdxvci
For the puzzle
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
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For the Headphones, you can request cancelation if you wish; the seller can cancel as well.
You can also just file an Item Not Received case as described above ,