Locked
Discussions in this board are limited to the original poster and Community Mentors
Am I being hacked or scammed?
I have received an email and I have had a red banner put at the top of my selling page in my app that says I need to update my account information by a certain date. My payouts are being put on hold. The email said the information I provided doesn’t match, but I never sent information and I haven’t changed anything that would affect my eBay money transactions. I unfortunately did filling the instructions and “updated” my info, by that I mean entered the same info I already have on file and am still getting emails and the red box. How do you talk to a live person so I can try and get this resolved?? Has anyone else had this happen to them?
3 comments
eburtonlab
Mentor4 months ago@dpump1
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
dpump1
OP4 months agoThank you very much!!
eburtonlab
Mentor4 months agoYou are entirely welcome!