Locked
Discussions in this board are limited to the original poster and Community Mentors
All my purchases disappeared including those not received
There is no option to ask for this type of assistance.
The items I bought that are not delivered yet are now in limbo.
My account shows no purchases yet I have 99 feedback.
They also took away my 20 year account, 100% feedback, last year when my computer crashed and i got locked out.
What does one do?
I can not find a phone number .
I'm still waiting for an item from Jan 3rd.
6 comments
eburtonlab
Mentor3 years agoWhat happens when you try to sign in to your old account?
oc2222-2
OP3 years agoI forgot my PW and was locked out.
When I found my PW, it wouldn't work. I was informed by ebay the account was locked and without the email address there was nothing I could do. After 20 years one would think ebay would help recover my account.
I paid for two RO machines I never got refunded on as well.
The new account a year old has 99 purchases but little activity the last few months due to ebay policy.
eburtonlab
Mentor3 years agoeBay provides a way to reset the password on an account, provided you have access to the phone number or email address associated with the account, or you can sign in using the eBay app, or a social media account (if you have previously set that up). If you have forgotten your password or the account is locked and the email address and phone number are no longer current, then you are likely stuck unless you can convince someone at eBay that you are the original account holder.
eburtonlab
Mentor3 years agoThe default view of your Purchase History is the last sixty days. If your purchases are all older than that, your history will be empty until you change the view to the entire current year or either of the two previously completed calendar years.
oc2222-2
OP3 years agoThey wiped everything out. Usually I can choose to check over 60 days on purchases. Ii states I have no history of any purchases.
There is no listing to ask why or get help.
eburtonlab
Mentor3 years agoOn the page where you can enter your password, follow the "Need help signing in?" link, and choose the reset option. At the bottom of that page there should be a contact link for users that are having trouble signing in.
Is it possible you have another account with your most recent purchases?
You cannot call directly, but you can request a call back from eBay if you are in the US:
https://www.ebay.com/help/contact_us?id=4002&st=10
Or you may be able to contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/
If you have a general question that does not involve account details, you can try asking a question here or on one of the other discussion boards. Lots of experienced users can offer advice and suggestions.