ake tracking scam (Zip Code Scam) - Multiple sellers using identical photos

Question

I was scammed by a fake tracking network on 3 different orders. Sellers "tam-128296" and "sadanrahanutaho_0" sent the exact same delivery proof photo. Also, FedEx tracking shows the package weighed 8 lbs, but I bought a light doll under 1.5 lbs. eBay automation closed my cases. How can I get a human review?

eburtonlab · Answer

@tusoport_19

If the name and address on the package is not yours, you may be the victim of "false tracking".

One option to deal with "false tracking" is contacting eBay via social media, specifically via Instagram. If you can get documentation from the shipping service that the tracking number is not associated with your name and address, you may be able to contact eBay via Instagram direct message, mention false tracking, and get a chance to submit your documentation. You do not need to know the actual name and address on the package, you just need something from the shipper indicating that the name and address does not match the name and address in your order details -- or some other information such as the shipping weight being wildly different from what you ordered.

If you cannot get documentation or if that does not work:

Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.

If you have missed your chance to get help from eBay, you may still have recourse through your payment method, but be sure to treat it as a "false tracking" fraud case, not a standard "item not received"/"missing package" case, which would likely be found in favor of the seller that has tracking showing delivery.

In the future, stick to experienced sellers with a long history and avoid new or unproven sellers, or sellers that show warning signs of being a potential scammer: drastic changes in selling behavior or offering deals that are "too good to be true", or that show signs of being a drop-shipper.