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AI screwed up my order
Summary: ka788567 expressed frustration over an unresolved order issue with a seller, where a product was not delivered, and eBay's AI customer service processed a refund without providing the requested tracking information. They emphasized the urgency of receiving the item, a car mirror, which is crucial for driving legality and safety. Various participants suggested checking order details and clarified that eBay cannot force sellers to provide tracking numbers. Despite receiving a refund, ka788567 was concerned about potentially receiving the item later, feeling the situation was handled poorly due to a lack of human customer service involvement.
I ordered a product, the seller agreed on the price. The item didn't arrive. I contacted the seller via customer service. He said he was "very ill" but would send it out and send me the tracking numbers. I did not hear back from him. Checked again... no reply. Clicked on the item, tracking said it was on the way , no delivery dates. I checked again, delivery dates now available, (USPS Sep 8 - 10 estimated delivery) but still no tracking number. I contacted AI customer service, instead of providing me a tracking number they processed a "refund" for me. I don't want a refund, I want the product!!! AI made an error. I want to speak to a human. There is no way to do that - no phone number, no live chat. What can I do? It is becoming an urgent issue, the item is for an electronic driven back up mirror on my car and I could get a ticket if I drive with a broken mirror. I can't go anywhere without a car as I live in a rural area. Please help.
lady_madonna
Mentoryesterday at 7:59 PM@ka788567
If you have already been refunded why are you insisting on the tracking number?
comics-scifi-collectibles
Mentor4 days ago · Edited@ka788567 If the item does happen to arrive then you can make arrangements with the seller to pay for the item again. Since there is no tracking though it seems a bit fishy unless it was something that could be mailed with a postage stamp.
eBay customer service does NOT have the tracking number as that comes from the seller.
eBay made sure that you were made whole. I understand that you rather have the item but there is nothing eBay can do to make the seller actually ship the item.
ka788567
OPyesterday at 4:49 PM"eBay customer service does NOT have the tracking number as that comes from the seller."
Yep, I know that, and that was what I was asking eBay to find out from the seller - that was the point of my contacting eBay as I could not contact the seller directly, I wrote the note asking for it and it had to go through the eBay AI to be sent to the seller. I got no response and tried again, and again, and again. No response from eBay or the seller. I begged and pleaded to be connected to a human agent - and got sent into circles.
But I agree... it did and does smell fishy and yes, I had to pay for shipping and it was over $45 and there were no other items like it for me to purchase - I have been looking for a while. The tracker says it's on the way, but there is no tracking number for me to see, hence my repeated requests to eBay Customer Service and my rising anger with their circular responses.
So many online ordering systems (e.g. Amazon) are now using AI for Customer Service and it is HORRIBLE!! You are sent into a circular nightmare when you beg and plead to be connected to a human and spend hours and hours trying to track down a problem such as this one only to be met with dead ends and start over from the top again. I'm sure it's all a "learning experience" for the AI but I am sick and tired of being used as a teacher with a student who is so slow to learn and costing me time and money. The billionaires are using us for their real-use development when their products are not yet ready for prime time. They will lose customers, like me, over this kind of behavioral misuse.
All in all my experience with eBay has not been great and I will be limiting if not out right discontinue using this.
Thank you comics-scifi-collectibles for a noble try.
comics-scifi-collectibles
Mentoryesterday at 8:14 PM@ka788567 Nothing would have changed even if you talked to an agent. An eBay agent cannot make a seller provide a tracking number.
Tracking is for the sellers protection to prove delivery and not required by eBay. If sellers ship without tracking then they don't have any way to prove delivery and lose refund request cases EVEN if an item is delivered to the buyer.
lady_madonna
Mentor4 days agoEbay cannot force the seller to ship the item to you, but since they provided a refund you can purchase the item elsewhere.
Be sure to check you Purchase History for the order details to check on the status of your refund.
ka788567
OP4 days agoThank you for your reply. That's not the problem. The item is on its way, I checked the tracking this morning, it says it will be delivered sometime between Sept 3 through Sept 10, via USPS. But it didn't give me the tracking number. I contacted eBay via their AI Customer service and asked them to provide me with the tracking number. It cancelled my order and will provide me with a refund (no returns via the seller - but eBay gaurantees a refund. The seller did not cancel my order, the AI did. I just wanted the tracking number. There are no other mirrors for my car available on eBay.
ka788567
OP4 days agoi hate AI Customer Service - they are clueless. I would like to speak or chat with a live human being. But there is no way to do that with eBay anymore - I went round and round with the AI Customer Service to do that. I have spent hours and hours with this monster today and several times over the past few weeks. I will not be shopping on eBay ever again.
lady_madonna
Mentor4 days agoIf you already received a refund and the item is in transit, there is nothing you can do.
You stated that you "checked the tracking this morning" and it showed the delivery dates, but then you stated there is no tracking number.
Go to your Purchase History > Order Details. What does it show for shipping details and what is the status of your refund.
ka788567
OP4 days agoRight... I printed the "Shipping, returns, and payments" page and it says: "USPS Priority Mail
Estimated between The, See 3 and Ten, Sep 8 to 20833
Shipping: US $45.19"
There is no tracking number. I have an account with USPS to check when mail and packages will be delivered, I wanted to verify the package was on its way. That's why I want the tracking number.
The reply from the AI this morning says I will receive my refund in 3 days. I don't doubt they will provide me my refund, I just don't know, for sure, the mirror is on its way.
My car is a simple 2021 KIA Niro Plug In Hybrid. The mirror uses radar sensors that beep and show a yellow warning light in the mirror when it's not safe to change lanes - it came with the car. The plastic housing and the actual mirror are broken - the electronics still work. A new mirror from the dealership is ~ $800. The one from eBay is costing me $315.49.
lady_madonna
Mentor4 days agoThe item details are not important.
As I said previously, go to your PURCHASE HISTORY then find the item and click on ORDER DETAILS. Directly on the ORDER DETAILS page you will see the estimated date of delivery and the status of your refund.
DO NOT USE AI
ka788567
OPyesterday at 6:36 PMThat is exactly what I did in the first place. There was no tracking number, as I said, I had to contact Customer Service to contact the seller and the only way to do that was to deal with AI.
Please read what I have written.
lady_madonna
Mentoryesterday at 7:47 PMIf you have already been refunded why are you insisting on the tracking number?
selforfun
Mentoryesterday at 5:44 PMHi @ka788567 ,
I think there may be one point causing some of the confusion. The “USPS Priority Mail” and estimated delivery dates you quoted are not actual tracking confirmation. That information can come from the shipping service selected for the order and does not necessarily mean USPS has received the package.
If there is no tracking number shown in the Order Details, then unfortunately there is no carrier tracking we can use to confirm that the mirror was actually shipped.
As @comics-scifi-collectibles s and @lady_madonna a have both been explaining, eBay cannot provide a tracking number that the seller never uploaded. If the mirror does eventually arrive after your refund, you can then contact the seller through eBay and arrange payment.
ka788567
OPyesterday at 6:28 PMThank you, yes, I am aware of all that and again, why I contacted Customer Service for verification only to be subjected to an AI incapable of answering the question (or at least communicating the issue) and just issued me a refund. The lack of communication and taking the initiative of issuing a refund without telling me why is the problem. I spent a lot of time running in circles and am still not sure if the item is on the way or not or even if I will actually get my refund or not. It is the passenger side mirror assembly for my car, an electronic one that is expensive to replace, this was the best deal I could find, the only alternative I could find was through a dealership for at least 2 to 3 times the price. I need to replace the whole assembly ASAP as I can get a ticket for driving a car without a broken mirror.
AI customer service is not ready for prime time - and I am sick and tired of "training" them.