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AI disconnects me when i give zip code saying ebay closed, ebay not fixing. Also cannot reach agent
been with ebay 4 yrs, new AI not user friendly. one hour today to repeatedly go thru help to get to page to have agent call me. it just goes in circles to cust help contact agent. just keeps giving list to choose from. no matter what you choose it took 1 hour to get to agent call back. never did before. every time in past 4 yrs easily got help now its a marathon.
please ebay get rid of AI. humans are more efficient.
1 comment
eburtonlab
Mentor1 year ago@zan242424
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/