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Agent gave me wrong information that caused me a lost item
Good Afternoon,
I have a problem with an international sold item on ebay. First I have sold my item on my account. I have mailed the wrong item to the ebay hub, After a day I contacted ebay, Talked to an agent and told me that Once ebay hub received the item it will be sent back to me. I decided to send the right item to the ebay hub so that I can avoid a negative feedback. After a couple days, Ebay contacted me saying the package will be sent to the buyer and cannot be sent back to me. I have waited and kept updating ebay regarding to his matter. I have also been contacting the buyer and when the package arrived, he only received the right item. The first package was never delivered. I have talked to another agent at that time and told me to contact dhl, which I did. There is only 1 tracking number provided by dhl meaning there was only 1 package that was sent to the buyer. The first package I sent is missing with no history of being sent to the buyer or back to me. Today I contacted the an agent and told me that It was my fault for sending the another package. I have told the agent why would it be my fault when your ebay agent told me that the first package I sent will be returned back to me? So please investigate this matter and hear all recorded chats with the agents who told me the wrong information that made me decided to mail another package to the buyer. If I knew that, I would have waited for the package return to me before I sent another package to the buyer.
