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Does anyone know how to contact an actual agent
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Discussions in this board are limited to the original poster and Community Mentors
Does anyone know how to contact an actual agent
glorybells
·1 year agoIf it doesn’t concern account issues, you may be better off asking your question here. Many very experienced buyers and sellers to help you out.
Be aware that the third party “customer service†agents you get on the phone are reading from a script, and are notorious for telling you what you want to hear, not necessarily what you need to hear. They want to get you off the phone asap so they can move on to the next call (they’re paid by number of calls they take).
Another option is to contact customer service via social media,,
www.facebook.com/ebayforbusiness
www.x.com/askebay
The social media reps are US based and are the reps that can actually do something about problems.
selforfun
Mentor1 year agoHi @charlie-9180
sign in to your eBay account and go to the Contact Us page
https://www.ebay.com/help/call_us?type=ContactUs&topicId=4379
scroll to the bottom and choose “chat with us†or “request a callâ€
if you request a call, enter your phone number and preferred time
calls are available daily between 5 AM and 10 PM PT
if you choose chat, you’ll be connected to an agent in real time
if you don’t see those options, you can go straight to the callback form:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid