Against the outcome of the handling

Question

04-14269-55136this order ,the buyer open the return ,and then cancel the return , but it was counted toward the non-performing transaction rate. first the buyer open the return ,and then I message the buyer ,and then he cancel the return ,and we issue the refund ,please check it again ,thanks

disneyshopper · Answer

We are buyers and sellers who volunteer our time here. We are not ebay staff members. I suggest you try contacting ebay customer service.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST