After purchasing an item, can I still get to see the item details such as what is included?

Question

I purchased an item and I received it. After opening the package, I expecting something that is not included.

Is there a way I can get to see what the seller listed as included in the item for sale? I tried to look for the item but I can't see it and see it's description and what it includes. What can I do to make sure what the seller listed is exactly everything I received?

comics-scifi-collectibles · Answer

@facibs You should be able to view the listing by going to your purchase history and clicking on it. You may have to click a view ORIGINAL listing link.

Sorry your item is not as described.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.