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Additional transaction fees
Hello.... some information would be greatly appreciated. I received a notice that the last item I sold and shipped, the shipping was underpaid. An additional 14.00 is quoted for being an odd size and a weight difference from 2lbs to 14 lbs. So first, I did buy suggested shipping label for usps ground shipping. I physically took the package to my local post office, had it scanned so I could get receipt. The weight was not 14lbs. Also.......
When going over the fees for this item, I noticed an additional fee from ebay stating an international charge. Now, the address on the shipping label and from the buyers information gave an address in Texas, USA. But eBay says the fee is for it going to Mexico. WTAF.... i'm confused and frustrated. Trying to get a hold of a live person is almost impossible. The AI chat bot I think is messing with me. Can someone please help???
eastlaneave
Mentor5 months ago@jude_7703
I am just following up to see if you found the fee breakdowns following the steps I provided.
eastlaneave
Mentor5 months ago@jude_7703
First the international fee. The buyer lives in another country and paid with foreign currency, even though it is being shipped to USA.
If you're not using eBay International Shipping to ship your item, we charge an international fee if either:
The delivery address for the item (entered by the buyer during checkout) is outside the US, or
The buyer's registered address is outside the US (regardless of the delivery address for the item)
This fee is calculated as 1.65% of the total amount of the sale and is automatically deducted from your sales.
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section8
On the shipping cost, shippers use 'dimensional weight' to account for large packages that aren't heavy.
I am not sure which item it was, but it the item was over 12x12x12=1728 sq in or was long (over 22"), then USPS will charge you after the fact to account for the actual dimensions
Can you tell me the actual dimensions of the box?
jude_7703
OP5 months agoQuestion about the shipping first. Why am I being made to account for the buyer having a different address. If I'm being given a shipping label that has a US address, how would I know to go digging for more information to reject the sale?? The buyer should be responsible for that fee. That doesn't make any sense. In regards to the box, it was a reused amazon box it wasn't oddly shaped, too long, too wide. It was literally just a box. But if I physically took it into the post office (which I have a receipt for) why would that bring up a red flag and charge me accordingly???
eastlaneave
Mentor5 months ago@jude_7703
The post office doesn't verify pre-paid packages when they receive them. USPS will just bill later if their shipping processes detect the size and weight on the label doesn't match the box.
USPS does make errors on this. You should have a link to appeal the upcharge if you believe the size isn't a problem. USPS will look at the photos of the package on the scale at various point in the shipping process. Sometimes there are accidentally 2 packages on the scale.
As far as the 1.65% international fee, it's part of eBay's terms of service. You can't cancel a sale for that without getting a defect. It's just part of selling.
jude_7703
OP5 months agoSo even if I have opted out of selling to anyone internationally, only those within the US, and someone who buys from me gives a US address for shipping, but has an account with a address that is out of the country (something I would not be privy to because of privacy laws, I would imagine) I still have to pay for their deciet?? Instead of red flagging the buyer that there are two addresses in question, or making him pay for the shipping considering I offered free shipping. Which I'm doing based on the fact that all my buyers are within the states, because that's what I've agreed to??? Why does this fall on me, I'm still not understanding. Is there an actual phone number to speak with someone???
jude_7703
OP5 months agoAlso in regards to usps not verifying pre paid labels, the fact that they put it on the scale to weigh it and it falls within the perimeters of what's on the label should be sufficient. The exaggerated jump from 2 or 3 pounds to 14 pounds is ridiculous. I'm just saying.... I'm already in the process of appealing.
eastlaneave
Mentor5 months agothis is USPS policy, not eBay's policy.
I hope you win your appeal. I have always won mine.
eastlaneave
Mentor5 months ago@jude_7703
1) As long as the buyer's primary shipping address is in USA, you can't block them.
You are only responsible for the item getting to the USA shipping location.
The buyer loses buyer protection when they forward it to another address, so it can't be returned.
Exclusions and special coverage when the buyer doesn't receive an item
The item was sent to another address after original delivery
Not covered:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
(To be honest, I like these sales, there is no return risk. I just need to get my item to the USA Freight Forwarder address.)
2) You can
- Block buyers whose primary shipping address is in a location to which you don’t ship
- Update block settings for active listings (also check this)
https://www.ebay.com/bmgt/buyerrequirements
3) If you're not using eBay International Shipping to ship your item, we charge an international fee if either:
This fee is calculated as 1.65% of the total amount of the sale and is automatically deducted from your sales.
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees-managed-payments-sellers?id=4822#section8
4) If you want to speak with customer service, you can request a call back this way
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
jude_7703
OP5 months agoOk, I got wound up and my initial question I think got scrambled. I'm assuming you can see the transaction, and this may not be the case. Here is the bottom line... a buyer purchased from me. I got the shipping into/label and it was being shipped to Texas. Great. I packed it and send it. The usps situation I'll deal with separately. From ebay, an additional 10 was charged to me because apparently the package went to Mexico. How was I to know it would cross US borders? I paid the shipping for a delivery within the US. So I just want clarification as to why I'm being charged that if I used their shipping, with the address that was provided. I'm not looking 5o block anyone but there is an option to not ship outside of the US, and I have that set, I will only ship within the states. Just to clarify....
eastlaneave
Mentor5 months ago@jude_7703
The international fee is charged when:
This fee is calculated as 1.65% of the total amount of the sale.
this fee covers, among other things, the currency exchange rate.
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees-managed-payments-sellers?id=4822#section8
The international fee is .0165 or 1.65%
the most expensive item you have sold is The Beatles stained glass set which sold for $465 + sales tax.
the International fee on that would be about $8.20
This is part of the fees that you agree to in order to sell on eBay.
eBay allows international buyers to purchase and ship to a USA location.
eBay doesn't require sellers to ship out side of the USA.
eBay doesn't allow sellers to cancel sales because they don't like the buyer. Well, you can, but you will get a defect on your account if you do so.
Side Note:
Free Shipping is only in the USA.
monroe67
Mentor5 months agoThere is a lot to learn and to accept for newer eBay sellers. Reading these Community Forums, especially the Shipping and Selling forums, could be very helpful for you.
"So even if I have opted out of selling to anyone internationally, only those within the US . . ."
Selling and shipping are two separate things, two separate actions.
eBay does not allow sellers to opt out of selling internationally.
eBay only allows sellers to opt out of shipping internationally.
" . . . and someone who buys from me gives a US address for shipping, but has an account with a address that is out of the country (something I would not be privy to because of privacy laws, I would imagine) . . . .
eBay sellers do not know their buyers' eBay IDs or registered address or shipping address until the buyer has paid. Even if you're in West Covina and your buyer is in Covina -- you will not know that for sure until the buyer pays.
I still have to pay for their deciet??"
It is not deceit; it is simply a mailing/shipping address that is different from the buyer's residence address. There are any number of reasons why an eBay buyer could be registered in another country yet have a shipping address in the USA or even any other country. I have bought things on eBay and given the address of a relative, because I knew I would be staying at that address for a few weeks. I could also buy something on eBay and have it mailed/shipped to somebody else as a gift. All legal.
"Instead of red flagging the buyer that there are two addresses in question, or making him pay for the shipping considering I offered free shipping. Which I'm doing based on the fact that all my buyers are within the states, because that's what I've agreed to???"
Again -- two addresses are not illegal.
Would you flag me as a buyer if I buy one of your watches and send it out-of-state, to my great-niece who loves the character on its face? If my great-niece, who grew up in Nebraska, is now studying in England, would that be a double red flag, in your estimation?
You may want to reconsider your free shipping. You cannot assume as a "fact that all [your] buyers are [physically] within the states." Because -- yet again -- it is legal to have two addresses.
"Why does this fall on me . . . ."
These are the first two sentences of Item 6, Fees and Taxes, in eBay's User Agreement (highlighting for emphasis):
"We charge sellers for the use of our Services. In some cases, where buyers receive supplemental Services such as authentication or storage Services for items in certain categories, we may also charge those buyers for such supplemental Services."
Your situation is apparently not one of those cases where eBay would charge a buyer for an eBay service.