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Adding video
I’m so frustrated! I need to add a video to a listing / send it in messages. The Help tool has me beyond crazy.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I’m so frustrated! I need to add a video to a listing / send it in messages. The Help tool has me beyond crazy.
comics-scifi-collectibles
Mentor1 year ago@simonsaysshop Videos can not be sent in eBay messages.
You can not revise an active listing that has bids, open offers, or less than 12 hours left on an auction. If none of those rules apply AND you created the listing using the Advanced Listing Tool in Seller Hub then you'll see the add video option in the photo section.
You need to use the Advanced Listing Tool that is located in Seller Hub to have the add video option in the photo section when CREATING your listing on a computer.
To access Seller Hub:
1. Go to https://www.ebay.com/sh/landing
2. Click Start Using Seller Hub
3. Then, go here to your active listings page to create a listing:
https://www.ebay.com/sh/lst/active and click the blue Create listing button near the top, right-hand side of the page.
Here's a link that has screen shots of how to add a video:
https://export.ebay.com/en/listings/how-optimize-your-listings/adding-a-video-to-your-listing/#tips
Video Format Requirements
The maximum supported video size is 150 MB
The maximum upload resolution is 1080p
Supported output resolutions are 240p, 360p, 480p, and 720p
MP4 file types- MPEG-4 Part 10 or Advanced Video Coding (MPEG-4 AVC)
Providing links to YouTube or other video platforms is not supported
Listings with variations do not support videos