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Adding new return policy broke my "sell an item" page
Summary: healthyglow1 explained that after updating their return policy to accept returns within 30 days and applying this via bulk edit to all active items, they encountered an issue when listing new items for sale. Their usual shipping option disappeared, and existing return policies were no longer available, preventing them from adding new items. They sought assistance with this problem.
For a long time my only return policy was "no returns accepted". Yesterday I added a new return policy, "returns accepted within 30 days". Then I applied that new policy via bulk edit to all of my active selling items. But now when I create a new selling item, the shipping options that I previously had are gone. Instead, there is a shipping policy field. When I click in the field, the "USPS Ground Advantage" option that I always use is not there. And the return policy is also gone. When I click the three dots next to return policy, the only option is "create return policy", and my existing policies are not listed. Therefore, I am no longer able to add new items for sale. Please help.
healthyglow1
OP2 weeks agoProblem solved. When I click in the field instead of the 3 dots, my existing policies are listed. The only other issue is, the calculated shipping cost is no longer displayed. To view it, I have to list the item and then open the saved page. Not a big deal, just inefficient.