If you are using a desktop browser and viewing messages in the "classic" format -- not the newer chat-style format -- you can create up to ten folders. If you have less than ten folders, you should see a list of folders and an "add a folder" option. Once you have created ten folders, the option to create a new one goes away.
If you are using the newer chat-style message format you will have to switch back to the classic format using the link at the bottom of the message inbox page before you see your folder options.
eburtonlab
Mentor2 years agoIf you are using a desktop browser and viewing messages in the "classic" format -- not the newer chat-style format -- you can create up to ten folders. If you have less than ten folders, you should see a list of folders and an "add a folder" option. Once you have created ten folders, the option to create a new one goes away.
https://mesg.ebay.com/mesgweb/ViewMessages/0/All
If you are using the newer chat-style message format you will have to switch back to the classic format using the link at the bottom of the message inbox page before you see your folder options.