Active listings staying active after a sale

Question

I've contacted eBay several times about my sold items remaining active after the item has sold.

For some reason nobody can fix it. Everytime I call, they say that there is a ticket in for tech support to resolve it. That never happens. I am getting very frustrated with the support. Their advice is to manually delete my sold item, one by one after each sale.

baytrader056 · Answer

I totally agree with you. There are way to many feature for my brain little to comprehend. I have another issue that Ive been trying to figure on shipping.

I sell very small wrenches around 3" long that weigh less than 2 ounces. They qualify for first class shipping when I bring the item to the post office to be shipped.

However, on eBay the site FORCE'S me to go with usps ground service because it is a tool/wrench. I truly do not understand why, because it will easily fit in an first class envolope and meet the parameters of a F class envolope of 11.5" x .25" x 5.125"

baytrader056 · Answer

That is exactly what the problem was. Thank you very much. I tried to reach out to eBay support several times, nobody knew how to help me ðŸ˜ž Thanks again

wooden_flower · Answer

@baytrader056

It sounds like you have the out of stock option turned on - it keeps items with 0 available active but hidden so you can restock. This is for sellers that sell repeatable items.

Check here - https://www.ebay.com/uas/selling-pref under multi quantity listings. If the button is on (to the right) slide it left.