active listing not showing on eBay

Question

Happy New Year! I have two active listings and both have item numbers. One "active" listing shows when searching on the item number or description, the other "active" item (with an item number) does not show when searching under the item description or item number. Both items were listed on 2 Jan circa 4pm EST.

johnk7021 · Answer

Happy New Year and thank you so much for the prompt response! It has been less than 20 hours so I will keep checking ðŸ™‚

comics-scifi-collectibles · Answer

@johnk7021

If you would share an item number I can take a look at the listing.

Listings can take about 24 -30 hours before they can be searched for on the site. The first few listing are the slowest to index to the site, after that it's usually much quicker. Revising the listing starts the clock over again.

If your listing is on this active listings page then it's just waiting it's turn in the queue to index to the site. https://www.ebay.com/sh/lst/active

Finding your listing tips:

https://www.ebay.com/help/selling/listings/listing-tips/finding-listing?id=4162&st=

If you still do not see your listings in search after 30 hours contact eBay customer service and have them take a look at your listings

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back or live chat

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media.

https://twitter.com/askebay
https://www.facebook.com/eBay/