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Active eBay Guaranteed Fit catalog error on Order 26-14758-72259
Summary: ferremathi from Uruguay encountered a problem with a purchase on eBay where a part was listed as compatible with their car model but was not. The seller refuses to cover return shipping costs, and eBay customer support closed the case due to the expiration of the 30-day return window. ferremathi seeks advice on escalating the issue to obtain a refund under eBay's Guaranteed Fit policy without incurring return shipping costs.
Hi! I am an international buyer from Uruguay and I need guidance to escalate a platform error.
The Problem:
I bought a 555 Steering Rack Outer Tie Rod End Kit (Order 26-14758-72259) relying on the eBay Guaranteed Fit green checkmark for my 2009 Honda Civic. However, the seller configured their fitment table incorrectly: the part only fits the 1.8L base trim and is physically shorter than OEM for my 2.0L Si trim, making it impossible and unsafe to install.
Current Status:
The seller's listing is still active today displaying the false Guaranteed Fit badge for 2009 Civic Si models.
The seller refuses to pay international return shipping to Thailand ("You have to send it back to me sir"), forcing me to cover freight for their listing mistake.
Standard customer support closed my request because the 30-day window expired while the package was in transit to South America.
Since this is a live platform catalog error verified by eBay's fitment tool (and not a buyer change-of-mind), standard support claims their automated system overrides their tools to issue a refund.
How can I get this escalated to Executive Support or an Appeals Manager so eBay can grant a manual refund under the Guaranteed Fit policy without requiring $100+ in return shipping to Thailand?
Thank you,
Mathias
comics-scifi-collectibles
Mentor3 weeks ago@ferremathi eBay's money back guarantee only applies if the item is shipped DIRECTLY to your country ( or shipped with the eBay International Shipping Program) and you file a refund request with the reason doesn't match description.
The 30 days from date of delivery time limit can not be extended by an agent.
I am sorry that you are going through this but your only option is going to be to try a chargeback with your payment method for an item that is significantly not as described.
You can contact customer service on social media.
Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
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