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Account Verification Nightmare - Seller Funds held for 3+ Weeks due to delivery notification not transferring from eBay international shipments.
Summary: sisu_llc is experiencing a prolonged account verification issue leading to a freeze on financial transactions. This occurred after a surge in international orders, of which two were not marked as delivered by eBay, despite confirmation from UPS and customers. Although multiple requests to escalate the case have been made, no response has been received. This issue is affecting cash flow and operations, prompting sisu_llc to halt new listings and international shipping. They seek advice on resolving this situation.
3+ Weeks ago I was notified that my account was put into "verification", resulting in a freeze on financial transactions. I was asked to confirm the same name/address/phone that has been on file for 6 years.
I typically ship 2-3 orders per day and last month, received a burst of 4 international orders. After talking to a CSR, I was told my seller funds were on hold while delivery is verified on these 4 orders.
All 4 orders have been delivered, with 2 not being marked as delivered on eBay's end but marked delivered on UPS' end. So, the delivery notification did not transfer. I confirmed with each customer that the orders were in fact delivered to satisfaction. It's worth noting that all of these orders pass through eBay's international facility in Illinois and are out of my hands anyways. My 90 day volume is well over 100 orders, so this is >4% of orders. The verification is random and has never occurred before.
I have asked CSR to verify the deliveries 3 separate times. Each time, the CSR says the case will be "escalated" and I will receive a response within 24-72 hours. I haven't received one single response.
The verification is seemingly never ending. It has severely restricted cash flow in this side of the business. We have halted listing any new items and are removing international shipping from all current 200+ items.
I can't find any help - what can I do to fix this situation?
Thanks for any help in advance!
Top Rated Seller
5+ Years on Ebay
100% Positive Feedback
No Open Disputes or Returns
Excellent Service, 2 Day Lead Time
