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Account Verification Delay and Account Restriction
Dear eBay Support Team,
I am writing to request urgent help regarding my account verification and recent account restriction.
About a month ago, I received a request from eBay to verify my account. I submitted my driver’s license and bank information as requested. Since then, the verification has remained “in progress” for over a month.
During this time, my funds were placed on hold. Because of this, I was unable to use my available balance to purchase shipping labels for customer orders. I had to pay for shipping labels out of pocket in order to ship orders.
Despite my efforts, the delays caused some orders to arrive late. Customers began opening disputes because their items had not arrived yet. When some customers requested refunds, I attempted to refund them using my eBay funds, but the funds were still on hold. Because of this, I had to use money from my personal job to refund as many customers as possible.
I have contacted eBay support multiple times during the past month and was told each time to continue waiting for the verification process. Unfortunately, the delays have now resulted in my account being restricted.
I also noticed that there were concerns about counterfeit items. I want to clarify that all items I sell are legitimate, and I have receipts and proof of purchase for every product in my store. Many of these items have already been sold over 50 times with satisfied customers and no complaints.
I have been a loyal buyer and seller on eBay and have always tried to run my store honestly. This situation has been very stressful because the restriction was caused by delays that were outside of my control.
I respectfully ask that my verification be reviewed and completed as soon as possible, and that my account restriction be reconsidered. I am willing to provide any additional documentation needed.
Thank you for your time and assistance.
golfingaddict
Mentor5 months agoWe cannot assist you with account related issues.
For customer support, please visit https://www.ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.
Your feedback indicates a lot of issues and you may not be able to come back from this. Good luck.