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Account temporarily restricted
Summary: kentuckypaquetexpress reported that their eBay account was temporarily suspended and they couldn't find a way to request information as advised. eburtonlab suggested trying to sign in on a new browser and contacting eBay via Instagram. comics-scifi-collectibles recommended another approach: contacting customer service through a specific section on eBay's website and using keywords in the chat box to reach a live agent.
Hello, I received this message that my account had been temporarily suspended:
Your activity on eBay has been temporarily restricted while we review some concerns about your seller account.
To restore access to your account, please contact us as soon as possible. We’ll ask a few questions to verify your account and help you get back to buying and selling on eBay.
The problem is that when I go to the "Next Steps" button, there's no option to request information. The chatbot isn't very helpful, and my account has been suspended for four days now, which is having a financial impact on my business. Does anyone know of an email address or a help section that can resolve this?
kentuckypaquetexpress
OP2 weeks agoI called, and they told me my account had been permanently restricted, without providing any accurate information.
comics-scifi-collectibles
Mentor2 weeks ago@kentuckypaquetexpress Social Media can't always help with these type of account issues.
Here's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page. Next Type Restricted Account in the chat box on the lower right.
After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent. You may have to repeat the last two steps.
eburtonlab
Mentor2 weeks ago@kentuckypaquetexpress
It appears you recently changed your username. To rule out a problem related to that, try signing in to a new browser you have not used before, then see if you can request further information.
If that does not help, you may want to try reaching out to eBay via Instagram direct message.
https://www.instagram.com/ebay/