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Account Suspension and Unauthorized Charge Inquiry
I am writing to request urgent assistance regarding my account, which was recently suspended without a clear explanation.
I would like to explain the situation in detail:
I sold an item, and the buyer provided an incorrect shipping address. As requested, I shipped the item via USPS. However, the package was returned to my address due to the incorrect information provided by the buyer.
After some time, the buyer reported that they had not received the item. The buyer later contacted me asking if I could resend the item and stated they would pay for it again. I explained that they would need to place a new order through eBay, as I am a new seller and wanted to follow proper procedures.
I then attempted to issue a refund, but I encountered an error stating that I could not process the refund because I did not have a payment method set up.
Shortly after, I received an email stating that my account had been permanently suspended, without any explanation. Today, I received another email indicating that I will be charged $53 in the coming days. I do not understand the reason for this charge, especially considering that my account has already been suspended and I have not violated any policies to my knowledge.
I respectfully request:
- A clear explanation of why my account was suspended.
- Clarification regarding the $53 charge.
- Immediate review of my case, as I believe this charge is not justified.
I have made every effort to resolve this situation correctly and in good faith. I would greatly appreciate your prompt response before any charges are applied.
Thank you for your time and assistance.
Sincerely,
comics-scifi-collectibles
Mentor5 months ago@juagu-2363 This is volunteer help. I see that according to your profile you are located in Columbia.
I recommend contacting customer service on Instagram in a PRIVATE MESSAGE
https://www.instagram.com/ebayforsellers/