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Account Suspension and Payment Hold – Request for Review
Hello eBay Seller Support Team,
I am writing regarding my eBay seller account, which was temporarily suspended due to tracking-related issues on some parcels.
I was informed that the suspension would last until January 17 and that I needed to resolve the tracking issues. I have since taken the required actions and ensured that all affected orders now have valid tracking information uploaded.
However, my account has still not been reinstated, and my payments remain on hold. I would appreciate it if you could please review my account and let me know:
Whether there are any remaining issues that need to be addressed
Why the suspension and payment hold are still in place
What additional steps, if any, are required from my side to restore full account access
I value eBay’s policies and have made every effort to comply. I would be grateful for your guidance so this matter can be resolved as soon as possible.
Thank you for your time and support.
Kind regards,
Zeenat Rahman
lady_madonna
Mentor8 months agoHere's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
zee282
OP8 months agohey, thanks a lot, they called me and looks like the issue is resolved. thanks a bunch.