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I have recently started a eBay account and wanted to become a seller . I listed my first item a Xbox series s that I bought I just have no use for anymore and it was automatically flagged for a policy violation. Now I cannot list any other items or the Xbox because I have not received a email or a message from eBay on how to resolve this issue. Thanks for any help in advance!
br_134180
Posted Sep 9, 2026 at 7:21 PM · Edited Sep 9, 2026 at 7:21 PM·Last reply Sep 10, 2026 at 6:44 PM
11 comments
comics-scifi-collectibles
MentorSep 10, 2026 at 3:02 PM@br_134180 If I understand correctly you copied and pasted the description directly from Chat GPT
That is the problem as the text has hidden HTML code that makes the system think you are offering to sell offsite.
If you want to use text from Chat GPT you MUST filter it through Windows Notepad or similar that strips all HMTL code.
Here's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page.
Next Type Restricted Account in the chat box on the lower right. After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent.
You may have to repeat the last two steps.
momtoabeautifuldaughter
MentorSep 10, 2026 at 4:43 PMThank you for this reply. I'm not super familiar with ChatGPT so I learned something too.
comics-scifi-collectibles
MentorSep 10, 2026 at 5:10 PM@momtoabeautifuldaughter any text copied from an outside source has hidden HTML code.
disneyshopper
MentorSep 9, 2026 at 7:26 PMCan you copy/paste the message from ebay that specifies what policy violation was made so we can help you? Make sure the description does not include your email address or phone number. Did you happen to copy/paste the description from a website? If so, there might be some URL embedded that leads buyer to an outside website, which is a policy violation.
br_134180
OPSep 9, 2026 at 7:49 PMI have not received a message or email on what policy is violated . I did copy and paste from a chat gpt but it was just helping with a description
disneyshopper
MentorSep 9, 2026 at 10:58 PMCan you copy/paste the description that you used in the listing?
momtoabeautifuldaughter
MentorSep 9, 2026 at 11:19 PMCan you tell us what the description used said?
br_134180
OPSep 10, 2026 at 12:24 AM🎮 Xbox Series S 512GB + Astro Gaming A10 Headset — Great Condition
Xbox Series S 512GB Console Bundle – Slightly Used
Selling my Xbox Series S 512GB with an Astro Gaming A10 wired headset. Everything is in good working condition and has only been slightly used.
Bundle includes:
Xbox Series S 512GB console
Xbox wireless controller
Astro Gaming A10 gaming headset
Power cable
HDMI cable
Headset cable
The console is clean and works great. The headset and controller are also fully functional. There are some minor signs of use, but overall the bundle is in good condition.
Ready to plug in and play! 🎮
momtoabeautifuldaughter
MentorSep 10, 2026 at 1:25 AM · Edited@disneyshopper
@mr_lincoln I'm stumped, do you see anything that would flag this?
mr_lincoln
MentorSep 10, 2026 at 5:33 PM@momtoabeautifuldaughter
I will defer to the information that @comics-scifi-collectibles has provided.
momtoabeautifuldaughter
MentorSep 10, 2026 at 6:44 PMThank you, I've never been a copy and paste person so didn't know it contained HTML coding.......45 and still learning new things