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Account restrrictions
Summary: La discusión sobre "Account restrictions" no contiene contenido específico de los participantes. Parece que todos los mensajes simplemente indican "None," así que no se ofrece información adicional sobre el tema.
Hello
I can still sell on my account because it's restricted, but some really unfair things are happening.
My accout has 28 years and 100% positive feedback. My account was restricted because I had 2 cancellations I can't get through to anyone. I keep getting AI messages. And this is the current situation. Can anyone help me?
1) I received an email from eBay telling me I had to take an online course because my restriction was due to canceled sales. I took the course, passed it, and it helped me understand that my problem was with my stock control. I made changes to manage my stock more efficiently. eBay gave me a certificate, which I've attached.
I wonder what good it did me to take the course.
2) I haven't been able to sell since the end of April, but they're deducting "Store (Basic): Subscription Fee, $21.95." This seems wrong to me, and even illegal.
3) I have 4 items on hold totaling over $1100. All of these items were received by customers, who even left me positive feedback. It goes without saying that my positive feedback rate is 100%; no one returns an item, everything is shipped on time, and no one has ever complained about my descriptions. I think the punishment being applied to me is excessive.
Please, I hope you can review this policy regarding my account, just as I did everything within my power to improve.
Thanks
Martin
2 comments
comics-scifi-collectibles
Mentor4 months ago@matrusk This is volunteer help We can not access accounts.
What does your seller dashboard say? Are you below standard due to the cancelations?
https://sellerstandards.ebay.com/dashboard?region=US
Since you are an international seller the eBay Export rules apply. You can see the policy on this page>
https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber-2025/
You can try contacting customer service at this email address that is only for Export members>
hisappeals@ebay.com
Or on social media>
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
matrusk
OP4 months agoThank you so much for your response.
I had a high cancellation rate in the last 3 months (6%), due to inventory issues. These have already been corrected. eBay even gave me a course recently, which I passed.
My account is 28 years old with 100% positive feedback, not a single problem in 28 years. This is a very harsh penalty, and I have no way to speak to a human.
On the other hand, I have money being held from customers who received their purchases and even left positive feedback. I don't have any open claims; it's all unbelievable.
I'll try writing to the email address you mentioned.
But I want to reach someone who can resolve the problem manually. I'm at the mercy of AI, and it's completely dehumanizing.
Thanks
Martin