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Account Restrictions b/c Add Tracking?
We just sold our second item on Friday, and have not shipped the item yet. Today, Saturday, the next day, our account is restricted, and it says because of "Complete Order Tracking". Why is our entire account suspended just because we haven't shipped this item yet (and so have not added tracking?) Is this normal? Once you sell an item, your account is suspended until you ship it and add tracking for it? Thanks for any help.
2 comments
comics-scifi-collectibles
Mentor1 month ago@fordantiques Here's how to contact customer service:
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page.
Next Type Restricted Account in the chat box on the lower right.
After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent. You may have to repeat the last two steps.
fordantiques
OP1 month agoThank you - I appreciate it!