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Account restrictions and suspensions
Dear eBay Support Team,
Thank you for your response regarding the suspension of my account. However, I must express my frustration and disappointment with the lack of clarity and accessibility in this matter.
Firstly, I need to highlight that I am physically unable to speak due to being deaf-mute. As such, I cannot communicate via phone and require a support option that allows me to address this issue in text format. Please provide me with a direct point of contact, such as an email address or a chat support link, where I can discuss my case in detail.
Secondly, my account has an impeccable history: over seven years of activity, 100% positive feedback, and no disputes or problematic transactions. I have consistently followed all guidelines and maintained an excellent reputation on your platform. Therefore, I am deeply concerned about the reason behind this suspension.
I kindly request a detailed explanation of the violations or actions that led to the suspension of my account. As a loyal user with a flawless record, I believe I deserve transparency and fairness.
Lastly, I urge you not to avoid addressing this matter properly. If I do not receive a satisfactory response and resolution, I will have no choice but to raise public awareness about this issue through social media and other channels. It is unacceptable to ignore a person with disabilities and treat them with generic, non-specific replies.
I expect your response in text format and a commitment to resolving this issue promptly and respectfully.
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