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Account restricted/suspended
Hello, I have been a seller here for 6 years. A couple weeks ago I got an email stating my account is under review for restriction. Ebay requested I send documentation of purchase for the products I sell. I submitted the requested info then I get an email stating my account restriction can be lifted by resolving any open cases outstanding. So I sent a refund to resolve a new case for item not received by buyer. I submitted the info showing the case resolved ebay says 3 days to review. It has been 6 days no response or info. I call cs they all say the same Un useful info to wait its pending review. When I try to send an email to ebay it says unable to send email. I'm stuck on what to do or why this occurred in the first place. Also they put a hold on my funds wich have been delivered and feedback received.
tree*fern
·2 years agoHi @stampman0169 This is a member-to-member help board, so we won't be able to know how long the pending review will take. Since you've complied with everything they asked, be patient and let's hope for a good outcome for you.
In the meantime, if you haven't already, you might review what's been going awry with late deliveries and what you could do to improve (if anything). At a guess (emphasize I'm guessing) that might be what flagged your account for review.
Also, if you haven't already, review eBay's seller performance standards, and check your dashboard:
https://www.ebay.com/help/selling/selling/monitoring-improving-seller-performance?id=4785
This might not apply for you, but just to give an example of how I reviewed and helped fix a problem: I ship most items via Media Mail (which can seem like for.ev.er to buyers). To help set their expectations, I send buyers a brief message about the USPS estimated delivery dates for their shipment. Once I started doing that, I began getting happy feedback about fast shipping (for Media Mail !). It opens up the Communication star rating, but I've consistently gotten 5 stars for years. Some buyers don't like getting extra messages, though it seems most of my buyers like getting that message.