Locked
Discussions in this board are limited to the original poster and Community Mentors
account restricted for NO REASON.
i sold ONE THING ALMOST A MONTH AGO. i still haven't gotten my money. i submitted my ID, i paid everything i had to pay, i've talked to customer support MULTIPLE TIMES and i STILL haven't gotten my account back. i haven't been told what the hell i even did. this is ridiculous. the moderation has to be incompetent.
3 comments
comics-scifi-collectibles
Mentor2 years ago@flmar-3755
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
All buyers payments are managed by eBay and sent to your linked checking account. eBay doesn't offer the debit card payout option at first.
How getting paid works>
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll ALL the way down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
flmar-3755
OP2 years agoi've called customer service multiple times. the first time i was told "there's nothing u can do lol" and the most recent time i was told they'd look at it and STILL nothing has **bleep** changed. i don't understand what the hell i even did. this is unbelievably frustrating.
comics-scifi-collectibles
Mentor2 years ago@flmar-3755 We arre Mentors and can only offer advice based on what we know has helped others in similar situations.
Did you double check everything on the account as I suggested? If something doesn't match up then eBay will NOT tell you what for security reasons. I know that's frustrating.
Did you use the call method I suggested as it takes you straight to the Managed Payments department.
Your other option would be to reach a restricted account agent.
Here's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page. Next Type Restricted Account in the chat box on the lower right. After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent.
I wish I could help fix your account but we do not have account access.