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Account Restricted
My account has been restricted and I've done everything they've messaged me to confirm my account. The item I sold has been confirmed and delivered for 3 days, and it won't let me get the 'available funds'.
3 comments
comics-scifi-collectibles
Mentor2 years ago@nounou345 Did eBay say your account is restricted? Or are you funds just on hold?
I hope you shipped that Laptop with signature required on delivery, you have to do that when the sale totals over $750 for tracking proof of delivery to win not received refund requests.
As a fellow seller I understand that waiting for your payout is frustrating.
Fund holds are normal for new and returning sellers.
New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer
You can see the fund holds policy on this page> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=
nounou345
OP2 years agoMy account is restricted and funds are on hold. I’m not sure about the signature but it says my order was complete and my funds are available for payout on the 16th but my account is still restricted now
comics-scifi-collectibles
Mentor2 years ago@nounou345 Sorry I am late in replying to you. I recommend contacting customer service for assistance.
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll ALL the way down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"