Account on hold because ebay seeking additional banking intel?

Question

Is it normal practice to have your payment placed on hold because ebay suddenly wants additional banking information? This, after multiple transactions through my bank w/o issue over the course of many years?

comics-scifi-collectibles · Answer

@pujeesgoodies Yes, eBay does conduct periodic reviews. Especially when there is a change in selling patterns, such as taking a long break and then selling more expensive items.

You will need to contact eBay customer service for assistance.

However I recommend checking a few things as eBay will NOT tell you what doesn't match for security reasons.

1. Verify that name and address on your eBay account matches your checking account and government ID EXACTLY. I had to had my middle name to my eBay account so it would match my checking account and drivers license. You will need to provide your SS#.

2. Make sure the ACH routing number is the correct one to use for these type of deposits. Verify this with your bank.

3. Contact Customer service

Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814

Then Type Verify Checking account. In the chat bot box on the lower right.

Then AGENT after the bot responds. You might have to repeat those steps.