ACCOUNT HAS BEEN ON HOLD LITERALLY FOR A MONTH AND EBAY IS NOT HELPING AFTER NUMEROUS PHONE CALLS

Question

A MONTH AGO (MARCH 7TH) I WAS ASKED TO UPDATE MY SS# WHICH I DID. SAME TIME MY ACCOUNT WAS FROZEN, NO ACCESS TO FUNDS WHAT SOEVER, NONE. I HAVE MADE ABOUT 15 PHONE CALLS SINCE AND EBAY PROVIDES A DIFFERENT ANSWER ON WHEN MY FUNDS WILL BE AVAILABLE WITH EVERY PHONE CALL.

MEANWHILE MY FINANCIAL OBLIGATIONS ARE FALLING BEHIND ACRUING LATE FEES AND SO ON. I AM SO VERY FRUSTRATING ABOUT THE LACK OF HELP I AM GETTING AND THE WORST IS THAT I HAVE BEEN A SELLER FOR 12 YEARS NOW AND I SHOULDN'T HAVE TO FEEL THIS HELPLESS.

comics-scifi-collectibles · Answer

@glueck1karin As a fellow seller all I can do is say I am so sorry you are having so much trouble with your funds being released and offer some advice that may help.

You will need to contact eBay customer service from #5 below but here are some tips that might help you.

Sometimes the problem is the checking account information was not set up correctly.

eBay won't tell what doesn't match for security reasons, this might be your problem.

1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.

2 .The bank account must be a brick and mortar checking account, not a virtual one.

3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.

I had to add my middle name to my eBay account.

John B Doe is not the same as John Brian Doe.

You can confirm or update your eBay account information here:

https://accountsettings.ebay.com/profile

4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.

5. Here's how to contact a eBay customer service Managed Payments Agent:

On a computer go to your Seller Hub Overview page and click on SUMMARY

https://www.ebay.com/sh/fin/summary

Next scroll ALL the way down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"

PAYMENTS HAVE US CALL YOU BOX.JPG