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Account Hacked?
Hi, A few weeks ago I got an email from Ebay that a new device had logged onto my account. It said it was in a nearby town and to change my password immediately. I did, but received another email last night that the same thing had happened. While the Ebay articles seem to recommend contacting them, trying to is only leading to reading more articles (unless someone has actually bought something using my account, which they haven't yet). Anyone have any advice? Should I close the account?
2 comments
eburtonlab
Mentor3 years agoeBay has been sending such messages for each sign-in from an unrecognized browser. Unrecognized just means that the browser has no cookies from a previous sign-in to that account, or the IP address does not correspond to a previous sign-in.
If you are routinely erasing your browser cookies, or changing your network address, you can expect to receive such messages when you sign in again.
Do the browser, location and time correspond to your own sign-in activity? If so, you can ignore the message.
Keep in mind that the location may not be precise; it may correspond to the location of the network rather than your actual location. Browser information may not always be available.
If you do not recognize the location, time or browser, and you suspect that someone else may have gained access to your account, you may want to change your eBay password.
comics-scifi-collectibles
Mentor3 years ago@janetgarry eBay sends that message anytime you log in with a new device, browser OR have cleared your browser history.