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I have contacted customer service multiple times, my funds have been unfairly withheld since May 23rd, my sales have been made via authenticator and my comments are 100% positive, there are no claims in my account and I owe nothing to eBay, yet they insist on blocking my funds for 199 days, I need my money and the response is always the same, the system does not allow the funds to be released.
2 comments
disneyshopper
Mentor1 year agoYou sold 2 items back in May, both requiring Authenticity Guarantee. Did both pass? If so, the hold on the payout should have been released by now.
comics-scifi-collectibles
Mentor1 year ago@juahernande252 It sounds like your account may be restricted for some reason but this information may help you.
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
( If you don't see the option on this page to request a call back try back later during business hours of 9 to 5 PT. The option may not be available during high call volume times but this is the best way to contact a Managed Payments Agent)