Locked
Discussions in this board are limited to the original poster and Community Mentors
accidentally swapped the shipping label for 2 products
Summary: gabrielru-16 accidentally swapped shipping labels on two items, resulting in Jordans being sent to a buyer who ordered a mouse, and vice versa. They are seeking advice on how to retrieve the Jordans, as the recipient is under no legal obligation to return unsolicited goods. jacbarcollectibles explained the legal aspect, while disneyshopper suggested accepting a return request if the recipient files for Item Not as Described, providing a practical solution for retrieving the shoes.
I was selling jordans for 135$ and a computer mouse for 13$, i accidentally swapped the labels, the jordans were supposed to go with fedex and the mouse with usps, i shipped the jordans to the guy who bought the 13$ mouse, and the mouse to the guy who bought the 135$ jordans. But since they are jordans they have to be inspected and the inspectors saw it was a mouse, so they sent it back, but the shoes were labeled as a mouse and didnt get inspected so he has the shoes now. I have to issue the jordans guy a refund by the 9th or it automatically does, which i will, but i really need the jordans back and messed up bad. Do I just have to hope the mouse guy wants to help and comply in order to get my shoes back?
disneyshopper
Mentor1 month agoIf the buyer who received the Jordans files a returns request for Item Not as Described, accept the return and pay for a return shipping label. Once tracking shows Delivered back to you, you have 2 days to refund the buyer. You can then relist both the Jordans and the mouse, and this time make sure you place the label on the correct package.
gabrielru-16
OP1 month agoyeah he messaged me today saying he will send them back as soon as i accept his request so it all worked out ty
jacbarcollectibles
Mentor1 month agoUnfortunately there is little you ca do to force the person who received the Jordans to return them. By law any unsolicited package received does not have to be returned. Yes, this may be an expensive lesson.
gabrielru-16
OP1 month agoty