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Accidentally sold plant to customer in Guam that I may not be able to legally ship.
Summary: chimeranara expressed concern about mistakenly selling a plant to a customer in Guam, which might involve legal shipping issues. disneyshopper is aware of the situation, but no further details or solutions are discussed in the thread.
I was not aware I was enrolled in international shipping. I’m pretty sure I opted out last year and somehow it was reactivated without my knowledge. Now I have a buyer from Guam that won a bid on something I’m pretty sure I cant even legally ship to Guam as it is a potted plant in soil. Please advise. Will I be penalized for canceling this order? I looked it up and one of the requirements is that they must apply for an import permit a month in advance, which I doubt they did as this was a 5 day auction.
disneyshopper
Mentor4 months agoI would use the CONTACT BUYER link in the sold listing. Ask the buyer if s/he has applied for an import permit for this item, and if not, you could cancel the transaction as Buyer requests. This way, neither of you gets a defect for the cancellation.
If you are using the new messaging system, start typing where it says SEND MESSAGE. The area will enlarge as you type. When done typing, click on that "paper airplane" looking arrow on the right side to send the message.