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accidentally shipped a wrong item, how can the receiver ship it back
accidentally shipped a wrong item, how can the receiver ship it back
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Locked
Discussions in this board are limited to the original poster and Community Mentors
accidentally shipped a wrong item, how can the receiver ship it back
disneyshopper
Mentor2 years agoThe easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
You then relist the item, send the buyer the new item number, buyer repurchases, and you then ship out the correct item.