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Accidentally sent wrong item
Hi there,
I accidentally sent a buyer the wrong leggings and just noticed and messaged her immediately apologizing for the mix up. I told her she could return them to me and I’d issue her a full refund. She replied and demanded to be refunded now. I feel bad and I’ve never done this before. Do I just chalk it up and issue her a refund and absorb the cost of the leggings I mistakenly sent her?
Thanks in advance,
A human
1 comment
comics-scifi-collectibles
Mentor5 months ago@sale-943950. What is better for your bottom line? Pay return shipping and refund 100%
Or refund without a return?
I personally would just refund without a return since they are fairly low cost item.
Then after you refund you can send the buyer a request to revise the feedback with another purfuse apology. You send the feedback revision request from your feedback page. Do NOT send it until after you refund.