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Accidentally marked a payment received!
I accidentally marked a sold item as payment received before the buyer actually paid for the item. Is there a way to correct? Buyer says there is now no button for payment.
3 comments
eastlaneave
Mentor9 months ago@tom.cosentino
Hi, I just did this myself, and here is what I know from working with eBay.
1) There used to be an 'unmark as paid' that you could click. That has been gone for some time
2) You can't unmark as paid, and the buyer can no longer pay.
3) I've been unable to cancel the sale.
4) My order is in awaiting shipment, but there is no date, and it does not appear to be a late shipment.
5) I was assessed FVF by eBay when I marked it as shipped.
6) It's not possible to ship since there is no buyer address.
If your buyer wants the item:
- Relist it (sell similar)
- Have the buyer pay for the new item
- Ship
If your buyer doesn't want the item,
- Wait an adequate time
- Relist your item
- Just ignore the order that shows awaiting shipment.
Also
1) Report the issue as a technical issue using the ? on the bottom right of the Awaiting Shipment page.
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
2) Add your name as a comment on this thread
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Missing-Mark-as-Not-Paid-when-manually-ma...
3) Use eBay's social media customer service to get assistance.
After explaining what happened, ask eBay to refund your FVF, since there was no sale.
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.
tom.cosentino
OP9 months agoThank You...........
ferncliff-39
Mentor9 months ago@tom.cosentino - apparently not.
Read this thread:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Missing-Mark-as-Not-Paid-when-manually-marked-as-paid/m-p/35418637#M149079
cc @eastlaneave